> For the complete documentation index, see [llms.txt](https://docs.otherside.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.otherside.xyz/odk-docs/readme/faq/guide-on-clearing-credentials.md).

# Guide on Clearing Credentials

### Step 1

Ensure you are using the custom sign -in method in <mark style="color:purple;">Editor > Sign-In Settings</mark> as shown below, this should be set too: [<mark style="color:purple;">**https://o7e.dev/**</mark>](https://o7e.dev/)

<figure><img src="/files/1aQi5zpcGQmOxugYF3Cj" alt=""><figcaption></figcaption></figure>

### Step 2

Clear the sign in credentials by going <mark style="color:purple;">Tools > Clear Credentials</mark>

After doing this step you can try to relogin with the editor, if this still fails then redo Step 2 and proceed to Step 3.

### Step 3

Clear your web session by deleting the <mark style="color:purple;">webcache</mark> folders from <mark style="color:purple;">project/Saved Folder</mark>

<figure><img src="/files/G9maYy34M2paKhowWWd5" alt=""><figcaption></figcaption></figure>

After doing this <mark style="color:purple;">Restart the Unreal Editor</mark> if the issue persists please move ontpo Step 4

### Step 4

Close the Unreal editor and open <mark style="color:purple;">Windows Credentials Manager</mark>

<figure><img src="/files/fwsSAzOsLh80DcNPE9IN" alt=""><figcaption></figcaption></figure>

### Step 5

Select <mark style="color:purple;">WIndows Credentials</mark>

<figure><img src="/files/bQBVYQeXF9x6kCcRn078" alt=""><figcaption></figcaption></figure>

### Step 6

Delete any credentials starting with <mark style="color:purple;">**Improbable, M2 or Morpheus**</mark>

Reopen the Unreal Editor and you should be prompted to re sign in, which should resolve your issue


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