Guide on Clearing Credentials

If you are having problems signing in within the Unreal Editor then please follow this guide to try and resolve the issue.

Step 1

Ensure you are using the custom sign -in method in Editor > Sign-In Settings as shown below, this should be set too: https://o7e.dev/

Step 2

Clear the sign in credentials by going Tools > Clear Credentials

After doing this step you can try to relogin with the editor, if this still fails then redo Step 2 and proceed to Step 3.

Step 3

Clear your web session by deleting the webcache folders from project/Saved Folder

After doing this Restart the Unreal Editor if the issue persists please move ontpo Step 4

Step 4

Close the Unreal editor and open Windows Credentials Manager

Step 5

Select WIndows Credentials

Step 6

Delete any credentials starting with Improbable, M2 or Morpheus

Reopen the Unreal Editor and you should be prompted to re sign in, which should resolve your issue