# Trouble Shooting

### MML format is correct and the GLB is valid but it is not loading in the Otherside.

Double check that the MMLs are encoded with `UTF-8` and not a something like `UTF-8 with BOM`.<br>

### Avatar prepared but not loading in ODK/Otherside

Check the output logs in editor tab for more details on possible errors. \
\- Make sure the rig uses the exact bone naming and positions from the reference skeleton. \
\- Do not include any additional bones or unsupported structures.\
\- Make sure your GLB files are publicly accessible (avoid CORS issues)